Refund policy

This page explains how we handle refunds for sessions booked and paid through Sthir.

General rule: no refunds

All payments for booked sessions are final. We do not offer refunds. This applies once a payment has successfully completed for a booking, including after you receive a confirmation email.

We keep this rule simple so we can plan sessions fairly and keep pricing clear for everyone.

Why we do not refund

When you pay, we reserve time and resources for your session. Processing payments and administering bookings also has a fixed cost. A strict no-refund policy helps us keep the service sustainable and predictable for all clients.

Before you pay

Please check the session type (audio or Google Meet), profile (student or professional), and price on the booking screens. If anything looks wrong, stop before payment and contact us using the details below—we will help clarify.

If something goes wrong on our side

If we cannot deliver a session at all due to a clear fault on our side (for example we cancel and cannot offer another slot), we will work with you in good faith. That may mean rescheduling or another fair arrangement—not necessarily a cash refund, and always decided case by case.

This section does not change the general rule above for normal cancellations or change of mind after payment.

Payment disputes

If you believe a payment was taken in error, contact us first with your booking reference and details. Chargebacks or disputes raised with your bank without contacting us may slow down resolution; we prefer to sort issues directly when possible.

Questions about billing

For any question about a charge or this policy, use the contact information below (managed in the admin site settings). We aim to reply within a reasonable time.